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Frequently Asked Questions

How can the Kiddy Impact Shield save the life of my child, in the event of an accident?

Compared with the conventional 5-point safety harness system, the original kiddy impact shield can help prevent serious neck injuries. In the event of an accident, the Kiddy Impact Shield evenly spreads the impact of the force throughout the upper body, thereby reducing the force of impact on the neck and head area.

The 5-point harness system on the other hand, pulls the shoulders back, which means that the head and neck area is at a higher risk of a more powerful impact. The risk of severe injury is higher in babies and toddlers because your baby's head is still very heavy in comparison to his body.

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May I simply remove the Kiddy Impact Shield?

With Group 1 car seats, for ages 9 months - 4 years old (9 - 18 kg), the seat must be fitted with the Kiddy Impact Shield. In Groups 1, 2, 3 car seats, the Kiddy Impact Shield is not needed for ages 4 - 12 (18 - 36 kg) as the standard car seat belt is used instead. 

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What can I do when my child does not feel comfortable with the Kiddy Impact Shield?

The original kiddy impact shield is used in age Group 1 (9 months to 4 years). Before that the baby is usually transported in a group 0+ car seat which has a 5-point harness. It’s important to get your child used to the Kiddy Impact Shield system gently, although most young babies make the transition seamlessly. Try explaining to your child that the Kiddy Impact Shield is his or her very special protector.

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Is a lightweight seat safer?

A lightweight seat is not just good for parents’ backs. Numerous tests have shown that a lightweight seat has clear crash performance advantages, because the emerging mass is significantly lower compared to a heavy seat. Kiddy therefore attaches particular importance to lightweight construction in our car seats.

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Is extended transport in a baby car seat detrimental to my baby, from an orthopaedic point of view?

As with adults, babies should not lie in one position for too long. This is even more important for babies as their motor functions develop mainly through free movement. Do not leave your baby to lie or sleep in a car seat or carrier for convenience sake. Instead take him out when you arrive home. The same also applies to all products which restrict your baby to one body position. If you’re planning a long car journey, it’s a good idea to stop every two hours, during which you take your baby out of the car seat. After all, babies need regular nourishment and a fresh change of nappy!

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Can I fit the Kiddy car seat onto the front passenger seat?

Generally, children’s car seats may be installed on the passenger seat. However, if you want to place a Group 0+ rear-facing seat onto the front passenger seat, please ensure that the passenger seat frontal airbag is deactivated. This is important as the airbag can cause serious injury to your baby in the event of an accident. Please read your car operating manual for manufacturer's recommendation. If in doubt, it is safer to place your baby in the back passenger seats.

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Do Kiddy child safety car seats fit into any vehicle?

All Kiddy children’s car seats have ‘universal’ approval except for isofix seats, so they should fit in most vehicles. We recommend that you do a test fitting in your car before buying the car seat.

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Is there anything I should pay special attention to when buying a car seat?

Before you buy, check that you can fit the car seat safely and correctly in your vehicle. On rare occasions seatbelts may not be long enough, so this should always be checked first. Let your child sit in the seat to try it and ensure that they feel happy and comfortable. But be aware that if a child is already using a group 1 seat and used to a 5-point harness system, it can take a little while for them to get used to a Kiddy Impact Shield.

For more info, read our 'How to Choose Car Seats' guide for tips on what to look for when buying car seats.

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What should I do if my child releases the seatbelt system by himself?

By EU law, protective mechanisms that would prevent a child from being able to unbuckle a seatbelt are not allowed, so it’s important that in the unlikely event that they can reach the buckle, they are not allowed to open it. If this happens, immediately pull over safely to the side of the road and click the seatbelt back in again. If necessary, this ‘educational approach’ must be repeated often.

The buckle must be easy to open by a third person in the event of an accident to make it possible to free your child quickly from the vehicle in an emergency. Never praise your child if they can open the buckle by themselves, but rather explain how dangerous it is and say it is “not allowed”. Incidentally, in comparison with the 5-point harness system, the impact shield system is much harder to undo from a child’s point of view.

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Can I still use the child safety car seat after an accident? What must I look out for?

If you are involved in an accident with the car seat installed in the vehicle, it is imperative that it is inspected by the manufacturer if you have any intention to use it again, as wear and tear may reduce the level of optimal protection a car seat can offer. Bear in mind that damage may not always be visible to the naked eye.

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Is it okay to buy a second hand car seat?

Buying a second hand car seat can be risky, because nobody knows for certain how the seat was treated before. Was it perhaps involved in an accident? That is often very difficult to detect. For that reason Kiddy recommends that you always buy a new car seat and avoid second hand ones.

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Are the Kiddy seat covers machine washable?

Yes all our car seat and stroller covers can be machine-washed at 30ºC on a Delicates or Gentle cycle. We use particularly easy-to-clean materials. Dry dirt can easily be brushed off or more stubborn marks wiped off with a damp cloth.

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What should I do if my child falls asleep in the car and slips out of the shoulder belt?

Even when a child falls asleep, it is important that the seatbelt guide remains in place. The over-shoulder guide keeps the seatbelt from rubbing the child’s neck and works in conjunction with the adjustable headrest. So providing that the headrest isn’t too high, the seatbelt should remain in the correct position.

So-called sleep or back supports can be used for bigger children. If necessary the in-car headrest can be removed (not on the child car seat), to enable the seat to remain at an upright angle. Kiddy car seats have comfortable side headrests, which prevent the head from falling to the side and which are shaped to provide good support while sleeping.

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What happens if the child safety car seat was not correctly fitted?

Correct fitting of the car seat can save your child’s life in an emergency since only a correctly installed seat can provide optimal protection. Therefore carefully read through the directions for use before you begin and try the installation out several times. The most frequent problem is that the seatbelt is not fastened firmly enough or that the shoulder belt does not sit properly on the child. Follows the instructions carefully before you set off.

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How do I properly secure several children at once in a car eg. in a car pool?

The driver is responsible for ensuring that all children in the vehicle are properly buckled up. Child seats can be secured with a diagonal 3-point seatbelt. If several children are transported, child seats must be selected that can be fixed according to the belt equipment and space available in the vehicle. Should a child be fastened on a passenger seat with an airbag, it is essential to adhere to the instructions on child safety in the operating manual of the vehicle.

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What is ‘Honey Comb’ and why does Kiddy use it?

Honey comb is an extremely shock and energy-absorbing cushioning material which is used in the protective side panels of the car seat. The material uses essentially the same principle of the very stable honeycomb design, which slowly and steadily reduces the force of impact in the event of an accident.

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How does the reclining position function in Infinity Pro, Comfort Pro or Guardian Pro?

There is a pull-out bar at the rear base of the seat which you can easily unfold. The seat will be in the reclining position when the bar is extended. To avoid accidents, the seat cannot be adjusted to the reclining position while driving. If you haven’t adjusted the position before you set off, stop the vehicle, remove your child from the car seat and place the bar in the reclining position. Secure your child again and then drive on. This reclining position can be used for children up to 18 kg.

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May I remove the yellow warning notices from the baby car seat?

Under no circumstances should these been taken off because that would make the approval of the baby car seat null and void.

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Can I secure my child in an airplane using a Kiddy car seat?

At the moment children up to 2 years old can still be transported on the lap of an adult in a plane. The child must however be secured to the belt of the adult by means of an extra loop belt. This is not only inconvenient, but also dangerous in strong turbulence or an emergency landing. The airlines should provide a special safeguard for children under 6 years, because the usual airline lap belt is designed for adults. Please check with the airline beforehand.

Currently only a few airlines allow certain child safety car seats on the plane to protect the child. The reason given is that child safety car seats do not fit into all airplane seats and that they may in most case only be fastened with a lap belt. Please find out when booking which child seats may be taken on board.

The Kiddy Comfort Pro is approved for use on an airplane. 

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Are there any specific car seats for children with special needs?

Children with special needs often require systems that provide particularly good support for as long as possible and whose seatbelt clip cannot be released by the child. The ADAC recommends child safety car seats with an impact shield system from 15 - 25 kg.

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What if I have more questions that aren't answered?

Just drop us an email to and we will try our best to get you an answer within 2 working days. You can also call us on 03 5192 1952 from Mondays to Fridays, 9:30am to 5:30pm if you prefer to have a chat.

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